FAQ

💡 St. Dominic’s TechDesk FAQ

Frequently asked questions about St. Dominic’s TechDesk (Freshservice).

1️⃣ Login & Access

Q: How do I log in?
A: Go to https://techdesk.sdfs.org and sign in with your St. Dominic’s credentials.

Q: I can’t log in—what should I do?
A: Contact IT at itsupport@sdfs.org or call ext. 214.

2️⃣ Tickets & Requests

Q: How do I create a new ticket?
A: From the home screen, click ‘New Ticket’ and complete the form.

Q: Can I track my requests?
A: Yes. Under ‘My Tickets’, you’ll see status updates and communication threads.

3️⃣ Approvals & Notifications

Q: How are approvals handled?
A: Certain requests (e.g., new software) are routed to your manager for approval.

Q: Will I be notified when my issue is resolved?
A: Yes. You’ll receive an email and portal notification.

4️⃣ Knowledge Base

Q: Where can I find self-help articles?
A: Click ‘Solutions’ in the top menu to search articles on common IT issues.

5️⃣ Asset Information

Q: Can I see my assigned devices?
A: Yes. Under your profile, click ‘My Assets’ to view assigned equipment.

6️⃣ Contact

For further help, email itsupport@sdfs.org or call ext. 214 during business hours.